Senior Customer Service Representative

Job Description:
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.
Responsible for answering questions and/or issues regarding but not limited to expense reports, vendor payments, invoices, payment confirmations and general ledger questions via telephone. Calls are predominantly routine, but may require additional research or transfer to a research function. Uses computerized system for tracking and gathering information. May be required to perform basic troubleshooting functions. Requires knowledge of Accounts Payable.
Schedule; Mon-Thurs 10am-630pm, Fri 830am-5pm.
Required skills:
Problem Solving skills
Team player
Strong people skills to build relationships
Adaptable to change
Excellent verbal and Communication skills
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Ability to identify and escalate priority issues
Desired skills:
PowerPoint skills
Excel skills
BA/BS degree preferred
Posting Date: 12/17/2018
Location: Riverside, RI, 3400 Pawtucket Ave (RI1530), - United States
Travel: No
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift

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