Process Improvement Manager (Data)

Description The primary focus of the role will be to identify and effect process improvements and automations, through collaboration, data analytics and customer journey mapping techniques, to enhance client experience and deliver improved operational efficiency and effectiveness. This role is suited to a dynamic and adaptable self-starter with the desire to drive tangible results.  You will have a strong project management experience, demonstrable analytical capabilities, and the ability to influence, collaborate and forge strong partnerships across diverse business lines. If you are looking to build knowledge and experience in project portfolio management, data analysis and visualization, business process improvement, and optimization of customer experience - this role is for you. The key deliverables of the role are:   Deliver to the strategic plan and objectives for enhancing operational customer experience Identify and assess improvement opportunities through diagnostic efforts and data analysis Integrate industry trend and benchmark data to support improvement prioritization Design and implement process improvement and data analytics projects Deliver management information to support strategic planning Development of high quality strategic presentations, including but not limited to key business initiatives, monthly spotlights, dashboards, scorecards and business line reviews Review and redesign of customer centric metrics across Commercial Operations with performance thresholds aligned to industry benchmarks Identify and assess reporting improvement opportunities through diagnostic efforts and data analysis, then design and implement reporting improvement projects Oversee or lead local MI maturity and sustainability initiatives that deliver positive decision making outcomes Define, implement and monitor internal data quality KPIs and ensure data quality issue tracking, escalations and reporting Build a strong network of key stakeholders across Commercial Operations Qualifications Commercial Operations support a diverse range of products including Global Wire Transfer, Automated Clearing House (ACH), Electronic Data Interchange (EDI), Wholesale Lockbox, International Trade & Supply Chain Finance, Foreign Exchange, Interest Rate Derivatives, Cash Management, Commercial and Business Banking Loans, Asset Based Lending and Leasing.  Qualifications Required Skills/Experience: 5+ Years of knowledge of Operations (preferably within Financial Services) and demonstrable experience of defining and delivering process improvement and data analytics initiatives Strong problem solving and analytical skills with the ability to analyze data, identify trends and formulate proposals Facilitation capabilities to frame complex problem/opportunity statements and in developing a variety of fit for purpose solutions Project management and governance skills Ability to multi task, prioritize and work independently Track record of fostering collaboration and innovative thinking A track record of building and maintaining stakeholder relationships Ability to work under own initiative and drive results Outstanding ability to synthesize content and communicate high level messaging Superlative written presentation skills and attention to detail Power user of MS PowerPoint and Excel Excellent time management skills; goal driven while also meeting day to day business needs Knowledge of Commercial Banking transaction and lending products Formal Continuous Improvement methodology knowledge and experience (e.g. Lean, Six Sigma) Workflow or Process Automation experience Reporting tool/solution design and/or implementation (e.g., Tableau, MS Power BI, Spotfire, Sisense BI, etc.) Customer journey/experience definition and mapping knowledge Education, Certifications and/or Other Professional Credentials:   Bachelors degree required (10+ years of experience in lieu of a degree) Hours & Work Schedule Hours per Week:  40 Work Schedule:  Shift 1 187647
Salary Range: NA
Minimum Qualification
5 - 7 years

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