TSO Department Manager

The manager of Foreign Exchange Retail International Check Collection will lead a group of associates within the Foreign Exchange Retail Operations team for Commercial Operations. The FX team is responsible for processing checks according to business rules and regulatory requirements, sending checks out to the clearing banks for collections, crediting customers' accounts, researching general ledger differences and aged items.This role is suited to an adaptable self starter with the desire to drive results and who possesses the capabilities to forge strong partnerships and deliver through influencing and collaborating with others. The key deliverables of the role are: Provide leadership and day to day management Create a framework to embed voice of the customer leading to improved service and satisfaction Enhance key performance indicators to effectively measure customer, risk, financial and colleague business performance Improve colleague capability among large operational populations by identifying gaps, planning and implementing training and development initiatives Develop strong working relationships with key stakeholders across divisions Identify improvement opportunities through data analytics and stakeholder interaction The Business: Operations, Commercial BankingCommercial Operations support a diverse range of products including Global Wire Transfer, Automated Clearing House (ACH), Electronic Data Interchange (EDI), Wholesale Lockbox, International Trade & Supply Chain Finance, Foreign Exchange, Cash Management, Commercial Loans,AssetBased Lending and Leasing  Qualifications Knowledge of Operations and the Commercial Banking business would be a distinct advantage Extensive experience in Operations Management Bachelors degree and 5+ years relevant business experience, or 5+ years experience in lieu of degree Knowledge of check processing including check collection, foreign currency conversion, accounting principles and reconcilement Extensive experience with MS Excel and PowerPoint Ability to multi task, prioritize and work independently Track record of fostering collaboration and innovative thinking Ability to work under own initiative and drive results Excellent written and verbal communication skills A track record of building and maintaining stakeholder relationships Strong problem solving and analytical skills Ability to analyze data, identify trends and formulate proposals Excellent time management skills; goal driven while also meeting day to day business needs. Job ID/ Req. Number1810124
Salary Range: NA
Minimum Qualification
5 - 7 years

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