Deposit Operations Senior Specialist

Primary responsibilities include:
Processes customer date of death requests and complete RI and PA state reporting accurately and in a timely manner
Provide excellent customer service for internal and external customers
Retains ownership of customer issues and records any form of customer dissatisfaction into Customer Care and knows to escalate when appropriate.
Required to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.
Tracking of productivity, quality, and other requirements in an accurate and timely manner
May participate and help shape process improvement efforts for the department.
May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service.
Utilize department specific system applications
Required Skills/Experience:
2-3 years experience working in an Operations environment
Good customer service skills
Good communication skills
Good data entry and research skills
High School or equivalent required

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