Commercial Priority Specialist I

Purpose: The Process Management Representatives' duties vary. They perform advanced fulfillment tasks in support of the Commercial Client Delivery Teams, including but not limited to the processing of requests received via email, Case Management, and phone. Some of these requests include the processing of check and statement copies, answering general inquiries about Treasury Solutions products and services, and fulfillment of Commercial Work Packages which include payoffs, transaction histories, etc. Successful applicant must possess the ability to work in a fast paced, deadline oriented environment. The position requires the use of various complex methodology and procedures with knowledge of the business unit's products and systems. Representatives ensure work adheres to regulations, compliance, risk avoidance standards, department policies and SLA's. Applicant must possess a strong and in-depth knowledge of Commercial products and services.
Provide product and service information for requests received via Email, Phone, and Case Management
Support the Commercial Priority Service and the Client Services Teams by assisting with phone coverage as needed
Performs advanced clerical operations tasks that are routine in nature supporting the Commercial Client Service Teams
Collaborates with CPS team members to support and enhance the client experience
Prioritizes work in a time-sensitive manner
Resolves straight-forward to moderately complex customer issues with minimal guidance, escalating as appropriate
Effectively cross sell appropriate Cash Management products and services to meet client needs

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