[Close] 

Business Systems Specialist

Description
The Business Systems Specialist provides support for activities in Commercial Loan Operations with an emphasis on project governance and superior customer service. CLO Support & Control provides support for production processes, application upgrades, operations readiness, training, and process change. The role serves as a back up to the control function which reviews activity for adherence to risk policy. In addition, the team acts as a fill in for Operations teams as needed.
Supports process improvement activity including process automation
Identifies and escalate risk/issues where appropriate
Provides assistance to colleagues regarding production questions/issues
Analyzes and interprets vendor documentation to determine system changes being delivered
Evaluates vendor solutions for production issues in line with customer expectations and risk/policy appetite
Documents test plans, scripts, and completion for project governance
Leads change initiatives with regards to project tasks and communication
Collaborates with all commercial partners on initiatives
Communicates progress to project stakeholders and/or managers on delivery of activities
Identifies issues that present unnecessary risk to customers and the bank
Supports the business' long term strategic objectives
Develops and maintains effective working relationships with peers across the organization
Identifies opportunities that add value to the business objectives and enhances the customer experience
Initiates corrective action to remediate inaccuracies or exceptions with customer or bank impact
Qualifications
3+ years experience in commercial loan operations
Strong organizational skills
Ability to multi-task and redirect focus
Excellent customer service skills
Advanced MS Excel, Access, Word, and Power Point
Strong knowledge of department computer applications/systems and their interactions with other bank systems
Efficient time management skills
Excellent interpersonal skills
Excellent written and verbal skills
Excellent analytical skills
Educational, Certifications and/or Other Professional Credentials:
Bachelor's Degree preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: 8:30 am - 5:00 pm
Why Work with Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Senior Business Systems Analyst for Payment Ap...
Johnston, RI Citizens Financial Group, Inc.
25U Signal Support Systems Specialist
Warwick, RI Army National Guard
25U Signal Support Systems Specialist
Warren, RI Army National Guard