Loan Servicing Specialist


The Ops Senior Associate role provides oversight and monitoring of the workflow of a group. This role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various complex methods, procedures and knowledge of the business unit's product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.

The Ops Senior Associate ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and service level agreements (SLA's). The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required.

Will determine the source of problems and work to resolve them accurately and within quality control and service level agreement requirements. The incumbent is expected to utilize knowledge of regulatory and compliance requirements to help minimize financial risk to the bank and detailed knowledge of multiple systems to solve problems. Will provide customer service for internal and/or external customers. Performs other such duties as assigned.

May interface with other departments on projects or initiatives. . Will require multi-tasking and cross training within the department. Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. The incumbent must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.



  • Advanced problem solving skills and analytical skills
  • Strong concepts of debits and credits
  • Knowledge of compliance/regulatory environment
  • Strong ability to multi-task & strong organizational skills
  • Strong ability to communicate effectively verbally and written with all levels of colleagues
  • Excellent customer service skills
  • Adequate product knowledge
  • Knowledge of department specific system functionalities and specific mainframes
  • Solid knowledge of MS Word
  • Solid knowledge of MS Excel & Outlook
  • Knowledge of department computer applications and systems
  • Strong PC skills

High School or Equivalent required, Associate Degree preferred

Hours and Schedule:
Hours: 40
Schedule: Monday through Friday 8:00 AM to 4:30 PM

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

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