Loan Servicing Specialist


The Equity Loan Servicing role will provide various daily functions as required by the business, with focus on tasks relating to securing collateral in threat of Tax sale activities The position requires the application of various complex methods, procedures and knowledge of the business unit's product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.

The Loan Servicing Specialist ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required. The incumbent may work independently on special projects often interacting with all levels of management, serving as a resource of the business unit. The incumbent is capable of solving problems in assigned areas and may research routine customer, brand, or bank inquiries as appropriate.

Primary responsibilities include:
  • Processing & reconciliation of incoming workflows
  • Risk awareness
  • Communication with predetermined localities
  • Delivering written customer communication in a timely manner
  • Serving as a subject matter expert on trained functions


Required Skills/Experience:

  • Product knowledge including home equity lines of credit, and tax procedures
  • Previous operations experience
  • Superior customer service skills
  • Analytical work ethic
  • Proficient skill in the Microsoft office suite applications

Preferred Skills/Experience:

  • ALS Operating Platform

Education, Certifications and/or Other Professional Credentials:

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  • Applicable business experience

Key Success Factors

Knowledge, skills & abilities that typically lead to success in the job include:

Will be included only on templates if we have it

Hours & Work Schedule

Hours per Week: 30

Work Schedule: 10a-4:30

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

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