Financial Electronic Data Interchange (EDI) Analyst

The Financial EDI Analyst is responsible for setting up clients on the Sterling Integrator (SI) application and the EDI system for data translation and payments processing. The Direct Send Setup team is responsible for onboarding clients on EDI, ACH and Customer Recon systems, Production and Project support, Map development, Testing and improvement activities across the operational footprint. This role is suited to an adaptable self starter with the desire to drive results and who possesses the capabilities to forge strong partnerships and deliver through influencing and collaborating with others.
Primary responsibilities include:
  • Lead and facilitate customer/project "Kick off "session to gather requirements and educate customers on product and services
  • Setup clients on the EDI system for payments processing
  • Participate in pre sales activities, deals and pipeline reviews.
  • Identify improvement opportunities through data analytics, stakeholder and customer interactions
  • Develop strong working relationships with key stakeholders across divisions
The Business: Operations, Commercial Banking
Commercial Operations support a diverse range of products including Global Wire Transfer, Automated Clearing House (ACH), Electronic Data Interchange (EDI), Wholesale Lockbox, International Trade & Supply Chain Finance, Foreign Exchange, Cash Management, Commercial Loans, Asset Based Lending and Leasing.
Required Skills/Experience:
  • 5 + years relevant business experience
  • Prior experience using Sterling Integrator
  • Knowledge of EDI Processing and file translation
  • Knowledge of Industry File Formats including X and 823, EDIFACT, IDOC, XML, FF and CSV
  • Advanced MS Excel and PowerPoint skills
  • Ability to multi task, prioritize and work independently
  • Track record of fostering collaboration and innovative thinking
  • Ability to work under own initiative and drive results
  • Excellent written and verbal communication skills
  • A track record of building and maintaining stakeholder relationships
  • Strong problem solving and analytical skills
  • Ability to analyze data, identify trends and formulate proposals
  • Excellent time management skills; goal driven while also meeting day to day business needs
Preferred Skills/Experience:
  • Knowledge of Operations and the Commercial Banking business
  • Knowledge of Payments Processing including ACH, Wire, Check Print and Lockbox
  • Extensive knowledge of Mainframe technology and applications ncluding VSAM, TSO/ISPF, SAR and CICS
  • Bachelor's Degree or 10+ years of experience in lieu of degree
  • Working towards a relevant recognized formal qualification in Business Analysis is preferred
Success Factors
Knowledge, skills & abilities that typically lead to success in the job include:
  • Strategic thinking
  • Communication
  • Project management
  • Change management
  • Data analysis
  • Technical/Functional expertise
  • Problem solving
  • Business systems maintenance
  • IT relationship management
Hours & Work Schedule
Hours per Week: 40
Work Schedule: 8:30AM - 5:00PM
Why Work with Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.


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