Call Center Representative
Riverside, RI Riverside, RI Temporary Temporary $19 an hour $19 an hour 1 day ago 1 day ago 1 day ago REQUIREMENT DETAILS Job Title:
Call Centre Representative Location:
Riverside- RI- ONSITE Duration:
3-month contract Pay rate:
$19/hr on W2 Hours:
Training hours for 1- 2 weeks:
Mon- Fri 8:
30am-5:
00pm Once trained Mon- Fri 10:
00am-6:
30pm JOB RESPONSIBILITIES/TASKS:
Customer Service:
Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor to create a positive first impression.
Verifies customer identity including asking customers to provide personal information and comparing that information to data stored in the computer system to ensure confidentiality and legal compliance.
Listens to customers including letting the customers fully explain issues, asking questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy to fully understand the customer's issue.
Adapts communication to customers by altering rate of speech, inflection, tone, and content to facilitate customer understanding, retention, and comfort.
Explains policies and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services to educate and support customers.
Research customer issues including reviewing customer relationship, exploring transaction history, performing searches (e.
g.
, dollar amounts, dates), and gathering additional information from bank documentation and resources to identify the source of the problem for resolution.
Determines solutions to customer problems including determining possible courses of action, determining the most appropriate solution in the interest of the customer and bank, presenting the solution to the customers, and fostering acceptance of the solution to ensure customer satisfaction.
Solves problems including acting on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection, etc.
, to immediately address customer issues.
Operations:
Documents customer interactions including typing in details of customer calls, updating customer profiles, documenting customer satisfaction, making calendar reminders to follow up on issues, and inputting notes for other specialists to use in future dealings with customers to maintain compliance and facilitate better customer relations.
Refers customers to other specialists including identifying when another specialist (e.
g.
fraud department, supervisor, etc.
) is required to help the customer in order to most quickly and efficiently provide customer service.
Operates technology including phone systems and computer systems, knowing where to find information in the computer, reading email and using calendar functions in Outlook, resetting customer passwords and information, and entering and retrieving data in all bank systems to help customers quickly and accurately.
Multitasks including simultaneously talking with customers about problems, developing personal rapport with customers, researching customer issues, resolving customer issues, and identifying sales opportunities to provide high quality service in minimal time.
Learns new information in both training sessions and via updates while on the job including changes to rates, products, services, policies, and procedures to perform within current regulations and provide accurate information to customers.
Sales:
Sells products including reviewing customer relationships for potential needs, determining most appropriate products to for customers, explaining rates and product benefits, referring to computer prompts on suggestive selling, and determining appropriate situations to suggest products to deepen customer relationship with bank.
Job Type:
Temporary Pay:
$19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Riverside, RI 02915:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Call Centre Representative Location:
Riverside- RI- ONSITE Duration:
3-month contract Pay rate:
$19/hr on W2 Hours:
Training hours for 1- 2 weeks:
Mon- Fri 8:
30am-5:
00pm Once trained Mon- Fri 10:
00am-6:
30pm JOB RESPONSIBILITIES/TASKS:
Customer Service:
Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor to create a positive first impression.
Verifies customer identity including asking customers to provide personal information and comparing that information to data stored in the computer system to ensure confidentiality and legal compliance.
Listens to customers including letting the customers fully explain issues, asking questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy to fully understand the customer's issue.
Adapts communication to customers by altering rate of speech, inflection, tone, and content to facilitate customer understanding, retention, and comfort.
Explains policies and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services to educate and support customers.
Research customer issues including reviewing customer relationship, exploring transaction history, performing searches (e.
g.
, dollar amounts, dates), and gathering additional information from bank documentation and resources to identify the source of the problem for resolution.
Determines solutions to customer problems including determining possible courses of action, determining the most appropriate solution in the interest of the customer and bank, presenting the solution to the customers, and fostering acceptance of the solution to ensure customer satisfaction.
Solves problems including acting on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection, etc.
, to immediately address customer issues.
Operations:
Documents customer interactions including typing in details of customer calls, updating customer profiles, documenting customer satisfaction, making calendar reminders to follow up on issues, and inputting notes for other specialists to use in future dealings with customers to maintain compliance and facilitate better customer relations.
Refers customers to other specialists including identifying when another specialist (e.
g.
fraud department, supervisor, etc.
) is required to help the customer in order to most quickly and efficiently provide customer service.
Operates technology including phone systems and computer systems, knowing where to find information in the computer, reading email and using calendar functions in Outlook, resetting customer passwords and information, and entering and retrieving data in all bank systems to help customers quickly and accurately.
Multitasks including simultaneously talking with customers about problems, developing personal rapport with customers, researching customer issues, resolving customer issues, and identifying sales opportunities to provide high quality service in minimal time.
Learns new information in both training sessions and via updates while on the job including changes to rates, products, services, policies, and procedures to perform within current regulations and provide accurate information to customers.
Sales:
Sells products including reviewing customer relationships for potential needs, determining most appropriate products to for customers, explaining rates and product benefits, referring to computer prompts on suggestive selling, and determining appropriate situations to suggest products to deepen customer relationship with bank.
Job Type:
Temporary Pay:
$19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Riverside, RI 02915:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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